One-time generation packs
PhotoToTattoo offers Starter, Studio and Collection generation packs as separate one-time purchases when checkout is available. There is no subscription, automatic renewal or automatic top-up to cancel. Current prices and included generations are listed on our Pricing page.
7-day refund for a completely unused pack
Request a full refund within 7 days of the purchase if the entire pack is unused. Email contact@photototattoo.com from the address used for your account and include the order reference. A reservation returned after a confirmed technical failure or a blocked output does not count as a used generation. If a request is still processing or awaiting content checks, we first confirm its outcome.
We also review duplicate charges, undelivered purchases and billing errors. A confirmed duplicate charge is eligible for a refund of the duplicated payment. Used generations are generally not refundable solely because a completed concept does not match your preference. If some generations have been used or there is a delivery problem, contact us for an individual review. Nothing in this policy limits mandatory consumer rights or remedies that apply to you.
Confirmed technical failures
If a generation cannot be delivered because of a confirmed technical failure, the reserved generation is returned to your account. This is a generation balance adjustment, rather than a cash refund.
If a request times out or its outcome is uncertain, we check the existing task before returning a generation or submitting another model request. If an image exists but saving it fails, delivery is retried without starting another paid generation.
Content checks and undeliverable images
If an input photo or prompt is blocked, needs review, or cannot be checked, the generation does not start and no generation is reserved. If a generated output is blocked by content checks, it is not delivered and the reserved generation is returned to your account.
If an output needs review or its checks are unavailable, the image remains unavailable and the generation remains reserved while the outcome is resolved. A delayed or uncertain check does not by itself establish a failed generation or a cash refund. We may retry checks on the existing image without starting another paid generation. Contact contact@photototattoo.com with the design reference if the request remains unresolved.
A delivered concept that is not your preference
AI concepts can vary in interpretation, and not every completed image will match your taste. A successful delivery does not include unlimited free generations. You may start a revision using one new generation or request a review through support.
Include the design reference and a brief explanation of what went wrong. We distinguish a technical failure, a quality concern, and a change of creative direction when reviewing feedback.
How a cash refund is handled
We check the purchase, unused balance and delivery history before processing a refund through Waffo Pancake. You receive an update through the support conversation. Approved refunds are returned to the original payment method through the payment provider; provider and bank processing times vary.
A refund request is not a completed refund. Once a refund succeeds, the website reclaims the corresponding unused generations. Active requests, partial refunds and disputes may require additional review. Deleting a design does not reverse a used generation or create a refund.
What to include
Use the email connected to your account and include your order reference, design reference if relevant, and a short description of the problem. Do not email your payment card number, passwords, or private image access links.
Contact: contact@photototattoo.com
You can find your saved design references in My designs.